Privacy Policy - GetLove

At GetLove, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our AI image-to-video generation service.

1. Information We Collect

Personal Information

Email address (for account registration and communication)
Name (optional, for personalization)
Authentication data from OAuth providers (Google, Facebook) if used
Payment information (processed securely through Stripe, not stored on our servers)

Usage Data

Images uploaded for video generation
Generated video content and metadata
Service usage patterns and preferences
Credit purchase and consumption history
Guest user trial usage (stored locally in your browser)

Technical Information

IP address and browser information
Device type and operating system
Session data and cookies
Error logs and performance metrics

2. How We Use Your Information

To provide and improve our AI video generation service
To process payments and manage your credit balance
To authenticate your account and maintain security
To communicate service updates and support responses
To analyze usage patterns and optimize our AI models
To detect and prevent fraud, abuse, or technical issues
To comply with legal obligations and enforce our Terms of Service

3. Data Storage and Processing

Image and Video Storage

Uploaded images are processed for video generation and then deleted within 24 hours
Generated videos are stored securely and associated with your account
You can delete your generated content at any time through your account
We use encryption in transit and at rest to protect your content

Guest User Data

Guest trial data is stored locally in your browser using localStorage
No personal information is collected during guest usage
Guest-generated content is not permanently stored on our servers
Clearing browser data will reset your guest trial status

Database Security

Personal data is stored in secure, encrypted databases
Access is restricted to authorized personnel only
Regular security audits and updates are performed
Data backups are encrypted and stored securely

4. Third-Party Services

Authentication Providers

Google OAuth: For secure sign-in using your Google account
Facebook OAuth: For secure sign-in using your Facebook account
NextAuth.js: For managing authentication sessions securely

Payment Processing

Stripe: Handles all payment processing and credit card data
We do not store payment card information on our servers
Payment data is subject to Stripe's privacy policy and PCI DSS compliance

Analytics and Monitoring

Service performance monitoring for system reliability
Anonymous usage analytics to improve our AI models
Error tracking to identify and fix technical issues

5. Cookies and Tracking

Essential cookies for authentication and session management
Preference cookies to remember your settings and choices
Analytics cookies to understand how you use our service (anonymized)
You can control cookie preferences through your browser settings
Disabling essential cookies may impact service functionality

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data only in these limited circumstances:

With your explicit consent for specific purposes
To comply with legal obligations, court orders, or regulatory requirements
To protect our rights, property, or safety, or that of our users
In connection with a business transfer, merger, or acquisition
With service providers who assist in our operations (under strict confidentiality agreements)

7. Your Privacy Rights

Access and Control

View and download your personal data through your account settings
Update or correct your account information at any time
Delete your generated content and account data
Export your data in a portable format upon request

Communication Preferences

Opt out of promotional emails while keeping essential service communications
Control notification preferences through your account settings
Unsubscribe from marketing communications at any time

8. Data Retention

Account data is retained while your account is active
Generated videos are kept until you delete them or close your account
Payment records are retained as required by law and accounting standards
Usage logs and analytics data are retained for service improvement purposes
Data is securely deleted when no longer needed or upon account closure

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

10. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. Security Measures

End-to-end encryption for data transmission
Secure database storage with access controls
Regular security audits and vulnerability assessments
Employee training on data protection best practices
Incident response procedures for security breaches

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or a notice on our website. Your continued use of our service constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us at:

Email: support@getlove.app
Privacy Officer: support@getlove.app